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    • Help & FAQ's

    NEED HELP?

    We'd love to hear from you... Whatever it may be, we aim to answer all of our customers' questions as quickly and as efficiently as possible.

    For general enquiries or order updates, contact our dedicated team via email at hello@silvercross.com.au or phone customer service department available on 03 9580 5260 Monday to Wednesday 9am to 3pm. For sales enquiries, please get in touch with your nearest store during their opening hours.

    For warranty repairs, all requests must be submitted via our Warranty Repair Submission form found here.


    Frequently Asked Questions

    Wave 3
    The Wave is the only pram in our range that converts to a double pram. The first-of-its-kind Wave 3 is ready to grow with the main seat, bassinet and tandem seat for a total of 12 single and double riding modes straight out of the box, and up to 30 configurations with added accessories.

    Reef 2 Special Edition
    Reef 2 SE is our all-terrain pushchair that includes a seat unit that can lie-flat for newborns, as well as a carrycot. Reef 2 SE can be easily folded into your car boot thanks to its self-standing compact fold.

    Pioneer
    The Pioneer is a single pram, which includes both the carrycot and reversible seat unit.

    No, your adaptors are included in the box.

    Yes, you will need to purchase the Wave car capsule adaptors available to purchase here.

    Yes, if you wish to use 2 car seats on your Wave pram you will need to purchase the Wave car capsule adaptors available here and the Wave car capsule tandem adaptors here.

    Please ensure that the stroller has been opened properly according to instructions and that all parts have been clicked in (the top handlebar, the 2 sidearms). Please see this video for further instructions.

    Yes, our Jet stroller has been approved to fit on all airline overhead cabins.

    The Wave 3 includes a main seat, bassinet and tandem seat straight out of the box, enabling up to 12 configurations in the basic package. The Wave 3 can extend with up to 30 configurations with optional extras and accessories available here.

    Our prams are compatible with all Maxi Cosi capsules, Nuna Klik and Nuna Pipa car capsules.

    The Wave, Pioneer, Reef and Jet are compatible with these car capsules. Please see the accessories page for relevant capsule adaptors here.

    Please rest assured that all of our products meet the strict Australian Safety Standards and Regulations.

    Chassis
    We would suggest cleaning your chassis with a soft sponge and warm water and wipe off any remaining water with a dry cloth. If you have any mud, sand or debris in the mechanisms or wheels we would suggest using a soft brush to clean thoroughly. We would always suggest keeping your chassis clean and free from dirt and debris.

    Wheels
    Here is a short video to assist with the care and cleaning of your pram.

    Fabric
    We would suggest that you follow the fabric wash care instructions included with your pram, however we would suggest that you never machine wash, tumble dry, iron or bleach your fabric items.

    We have ride-on-board available for our Wave and Reef prams. Please see our Accessories page.

    To submit a complaint about our products or services you can do so through one of the following channels: fill in our contact form online or email us at hello@silvercross.com.au. We would kindly ask you to provide your contact details (name, address & phone number), your product and also full details of your issue.

    NEED HELP?