Help & FAQ's
What would you like to contact us about?
We'd love to hear from you... Whatever it may be, we aim to answer all of our customers' questions as quickly and as efficiently as possible.
Simply select a category from the drop-down list below, or complete our simple contact form with as much detail as possible, and click submit!
Don’t forget, our customer services team is available Monday – Thursday between 9.30am & 2.30pm and you can always email us at firstname.lastname@example.org. We’ll make sure to get back to you as soon as we can.
Frequently Asked Questions
Baby Birds (www.babybirds.co.uk)
Tel: 013 0585 3799
Coach built pram spares (Online only)
The Wave can be used straight out of the box in the following configurations:
- Carrycot parent facing
- Seat unit parent facing
- Seat unit world facing
- Carry cot below, seat unit above - both parent facing.
By adding additional accessories - an extra carrycot, a tandem seat or a car seat - the Wave can be used in up to 16 different configurations. Therefore, if you wish to use the configuration whereby the seat unit is on the bottom world facing and the carrycot is on the top parent facing, you would need to purchase the additional tandem seat unit.
We are unable to keep an up to date list of products that each of our authorised stockists have on the shop floor. We would therefore suggest that you visit our Store Finder online - this will allow you to access the contact details of the stores within your area, giving you the opportunity to contact them to ensure that they have the product that you wish to see available, before visiting.
For information regarding furniture items on display, please contact us to speak with our Customer Service Team.
If you would prefer to contact us by post please send your letter to: Premium Brands, Silver Cross Australia & NZ, 10 Capital Court, Braeside, Victoria, 3195. Once your complaint has been received we will do our best to contact you by phone or email within 2 working days.