Help & FAQs
Whatever it may be, we aim to answer all of our customers' questions as quickly and as efficiently as possible.
Take a look at our Frequently Asked Questions below. Can't find what you need? Then we'd love to hear from you... Simply complete the simple form with as much detail as possible, and click submit!
Don’t forget, our Customer Service Team is available at hello@silvercross.com.au. We’ll make sure to get back to you as soon as we can.
Where can I see your products on display?
Where can I see your products on display?
We are unable to keep an up to date list of products that each of our authorised stockists have on the shop floor. We would therefore suggest that you visit our store locator. This will allow you to access the contact details of the stores within your area, giving you the opportunity to contact them to ensure that they have the product that you wish to see available, before visiting.
We also attend PBC and One Fine Baby Expos across Australia, as well as Meet the Expert days at participating retailers. Please visit our Events page for upcoming events.
Do you have ride-on boards for your prams?
Do you have ride-on boards for your prams?
We do offer ride-on boards for the Coast and Wave (2019 onwards), Dune and Reef, however this is not compatible with other Silver Cross models.
How do I register for 3-year warranty?
How do I register for 3-year warranty?
You can register on our website through theExtended Warranty Registrationpage on our website. Please note registering for the 3-year warranty must be done within 28 working days of purchase.
How can I make a warranty claim?
How can I make a warranty claim?
Please make sure that you register your Silver Cross product as soon as you receive it. To make a warranty claim, please complete ourRepairs Submissionsform online.
How can I wash my seat fabrics?
How can I wash my seat fabrics?
We would suggest that you follow the fabric wash care instructions included with your pram, however we would suggest that you never machine wash, tumble dry, iron or bleach your fabric items. Explore our Pram Liners to help protect and maintain your pram.
How do I clean my Silver Cross chassis?
How do I clean my Silver Cross chassis?
We would suggest cleaning your chassis with a soft sponge and warm water and wipe off any remaining water with a dry cloth. If you have any mud, sand or debris in the mechanisms or wheels we would suggest using a soft brush to clean thoroughly. We would always suggest keeping your chassis clean and free from dirt and debris.
Are product manuals available online?
Are product manuals available online?
Yes, please see our database of Silver Cross product instruction Manualshere.
How do I choose the right pram for my lifestyle?
How do I choose the right pram for my lifestyle?
Choose a pram based on where you’ll use it most. Compact strollers suit city living, while larger designs offer more comfort and stability. Explore our Bassinet Prams collection to compare options.
What should I look for when buying a pram?
What should I look for when buying a pram?
Look for comfort, safety, ease of use and long-term versatility. Key features include smooth suspension, easy folding, and newborn compatibility. View our Newborn Prams range.
Can I use a pram from birth?
Can I use a pram from birth?
Yes, if it includes a lie-flat seat or a bassinet/carrycot. For newborn-ready options, explore our Bassinet Prams collection.
What is the difference between a pram and a stroller?
What is the difference between a pram and a stroller?
A pram is designed for newborns with lie-flat support, while a stroller is more upright for older babies. Many Silver Cross models combine both. Explore our Baby Strollers range.
Do Silver Cross prams work with baby capsules?
Do Silver Cross prams work with baby capsules?
Yes, selected models are capsule compatible when used with adaptors. View our Newborn Bundles for prams with capsule adaptors included.
What safety standards do Silver Cross prams meet?
What safety standards do Silver Cross prams meet?
Silver Cross prams are designed and tested to meet strict international safety standards for stability, braking and restraint systems. You can view full safety and usage guidance in our instruction manuals.
How can I stay updated about product safety announcements?
How can I stay updated about product safety announcements?
At Silver Cross Australia, your child’s safety is our top priority. Visit ourProduct Safety Announcements page for the latest product recalls, pram safety notices, stroller safety updates, important product alerts, and official guidance for Silver Cross prams, strollers, nursery furniture, travel cots, and baby accessories. We recommend checking this page regularly for the most up-to-date safety information and support.