Returns Policy

Returning Goods

Silver Cross is dedicated to offering the highest levels of quality and service.

Refund Policy

If you have a change of mind we will offer store credit if your order has not left our warehouse. Items must be returned in saleable condition: unopened with all packaging/hygiene seals intact.

Please be aware that due to Australian regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition. You can choose between a refund, exchange or store credit if your goods are faulty.

We do not accept returns on sale items.

We cannot offer refunds or exchanges on goods that have been opened, or used, for hygiene reasons.

If in the unlikely event you receive a faulty item or an item that you have not ordered, please email us within 2 days of receiving your parcel to

Any items for return must be received in the original condition they were sent; i.e. unopened boxes, labelling and contents to be intact and in a saleable condition to: 

Premium Brands, 10 Capital Court, Braeside, VIC, 3195

Returns are to be received within 7 days of the return’s approval. Any refunds will be credited to the original method of payment. Shipping costs will not be refunded.

If your Silver Cross product suffers damage at any time during its lifespan, we may be able to repair it for you at your cost. Please submit your repairs request via our Repairs Submissions form.

Please see details of our Silver Cross Automatic 2 Year Warranty and our Extended 3 Year Warranty Registration set out here.

Our terms and conditions do not affect your statutory rights.